CURRENT COVID-19 Policies & FAQs

As at 12noon Wednesday 10 June 2020
We’ll be continuing to update this page regularly as we fine tune our procedures to match current best practices in these ever changing times.

 

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WHAT TO EXPECT

 

Buying Your Tickets

You can buy your tickets online from Moshtix.

For shows that will be seated, such as our comedy club nights, its best if you buy your tickets together (in one transaction) to be seated with your friends &/or family for the show.

We're keeping transactions contactless to reduce the risks for our audience and staff during alert level one. This means door sale tickets will be available to purchase online from Moshtix once the event starts, subject to availability.
 

When You Arrive

Bring a mobile device, preferably a smart phone, with you to the show.
This will make the experience of ordering food and drinks, and providing your contact details for contact tracing much more convenient.
 
Please arrive when doors open.
Check your event’s details page to see the event schedule which shows what time doors open and when the first act will be on stage. Seating is unallocated at The Tuning Fork, so we suggest arriving early to get a great table or GA standing space near the stage.
 
We’ll have an optional contact tracing app available for you to provide contact details, just in case.
While you’re waiting to enter the venue you’ll be given the option to provide your contact details by scanning a QR code with your phone camera and entering them into the govt COVID Tracer app.
We’d really prefer everyone to use the app to provide contact details as this keeps your personal information more secure, and saves us from needing to decipher everyone’s hand writing  :) 
 
If your show is seated, our staff will show you from the door to your table.
Inside The Tuning Fork you’ll be seated at tables on a first-in first-served basis, so we suggest arriving early if you’d like a seat closer to the stage.
 

During the Gig

Show Timings
Check your event’s page for show timings and details. Show times are approximate and may vary slightly on event night, so please arrive in plenty of time.
 
No more queuing for the bar!
We’ll have table service for food and drinks with contactless payment available throughout the event. You’ll be able to order and pay for your drinks and snacks using our online menu on your mobile phone, and our staff will deliver them to you at your table or you can collect them from our pick-up point at the bar.
 

Inside the Venue

Whilst we hate to think we ever ran an unclean venue…
We are stepping up our frequency of cleaning as we know that this can only help in reducing any transfer of germs.
 
The Tuning Fork has access to the Spark Arena atrium bathrooms.
Which makes it easy for you to access them while remaining spaced out from people outside of your bubble. Our charming cleaners will be on site to clean the atrium bathrooms and regularly wipe down all touch points throughout the event.
 
Hand sanitiser will be available.
We will have hand sanitiser available at many points throughout the venue for you to make use of as you feel is appropriate.
 
 

 

 

FAQs

 

Can I bring a bag?

We would prefer it if you didn’t bring a bag into The Tuning Fork, but if you need to please keep it small.

Can I bring a reusable drink bottle?

You can bring an empty reusable drink bottle into The Tuning Fork. We will also have bottles of water and glasses available.

I’m not feeling well, should I attend the event?

If you are not feeling well in the week prior to the event please play it safe; stay home and rest up rather than attending the show.  Send us an email to info@tuningfork.co.nz to discuss your ticket/s in this scenario.